Though MEGA offers 24/7 email support, response times can vary. It claims to respond within 24 hours, but a whole day of waiting may be too much for some users. We received a response within six hours of sending our test query. 

You can read more about Tresorit and its excellent sharing features in our Tresorit review, and also read our MEGA vs Tresorit comparison.

Is MEGA super quick? No. But its improved performance means that we can now recommend it to those who put speed toward the top of their list of cloud storage needs.

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My main grumble is the occasional and unexplainable ‘hangs’ that occur on seemingly ordinary files, often getting to 90%+ and then trying multiple times to send. Otherwise 50Gb of free storage is a definite plus.

If you do a bit of reading about how files are stored, you may discover that the reported size on disk may not really reflect the actual number of bytes in the information contained in the file. I shall not go into the extensive topic of how data is stored, but you can research it for yourself.

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MEGA is one of the best-known storage providers out there, with plenty of clouds hanging over its reputation.

WTF….I wanted to download one item, not put all of my items on the internet. Is there any way to remove them from the cloud and back to my comp? ’cause it’s not letting me relocate the files.

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MEGA’s customer support is limited. However, it does have an extensive help center that covers most issues. The only way to actually contact a customer service representative is through email.

MEGA encrypts all of your data client-side, so you are the only one holding the encryption keys. This means that neither MEGA nor any malicious actor has a way to access your data without your consent.

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